Frustration
Today my level of frustration hit a level that it hadn't seen in a very long time. It was quite disconcerting.
I hold myself to a higher standard. If there is work to be done, I do it. If I do not know the answer, I try and find it myself before relying on others. I do not push my work off on others. It's how I roll. And it frustrates me when I see people doing the very thing that I do not.
Maybe I have too high of a standard for people. Maybe that's not it at all. Maybe they have to low of a standard for themselves. If so, how sad.
I had a couple of instances today where I transferred phone calls to individuals so that they could handle the matter - it was their job and they had the authority to make the decision that needed to be made. One individual told me, "you go ahead and take care of it." Huh? While I appreciate the vote of confidence, it really isn't in my pay grade to "take care of it." I was quite blunt, and made that very statement and hung up the phone.
The second instance was somewhat similar but the other person on the end of the line actually asked me "how do I do that?"
I'm all for doing my duty as support personnel, but do not ask me to do your job for you.
Consider where I work, where we work. We need to be on top of our game at all times. If we aren't, someone could be hurt or killed; hopefully not staff.
We have people who have little regard for others. Maybe it's because of where we work - we've become de-sensitized and treat fellow employees as if they were our clientele.
I don't know what the answer is or what the true heart of the problem is. I just know that today this "attitude" or lack thereof, caught me hard.
Some people are perfectly happy putting in their "time". They don't do anything more than is basically necessary - in essence, collecting a paycheck. Those are the ones that - when policy and procedure is circumvented because they're too freaking lazy - will get someone hurt or killed.
I was so frustrated I wanted to scream!
Instead, I went to the gym and sweat it out - far more productive and I didn't hurt anyone.
I hope tomorrow is a better day.
I hold myself to a higher standard. If there is work to be done, I do it. If I do not know the answer, I try and find it myself before relying on others. I do not push my work off on others. It's how I roll. And it frustrates me when I see people doing the very thing that I do not.
Maybe I have too high of a standard for people. Maybe that's not it at all. Maybe they have to low of a standard for themselves. If so, how sad.
I had a couple of instances today where I transferred phone calls to individuals so that they could handle the matter - it was their job and they had the authority to make the decision that needed to be made. One individual told me, "you go ahead and take care of it." Huh? While I appreciate the vote of confidence, it really isn't in my pay grade to "take care of it." I was quite blunt, and made that very statement and hung up the phone.
The second instance was somewhat similar but the other person on the end of the line actually asked me "how do I do that?"
I'm all for doing my duty as support personnel, but do not ask me to do your job for you.
Consider where I work, where we work. We need to be on top of our game at all times. If we aren't, someone could be hurt or killed; hopefully not staff.
We have people who have little regard for others. Maybe it's because of where we work - we've become de-sensitized and treat fellow employees as if they were our clientele.
I don't know what the answer is or what the true heart of the problem is. I just know that today this "attitude" or lack thereof, caught me hard.
Some people are perfectly happy putting in their "time". They don't do anything more than is basically necessary - in essence, collecting a paycheck. Those are the ones that - when policy and procedure is circumvented because they're too freaking lazy - will get someone hurt or killed.
I was so frustrated I wanted to scream!
Instead, I went to the gym and sweat it out - far more productive and I didn't hurt anyone.
I hope tomorrow is a better day.
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